There will be times when your HP printer refuses to scan or respond to the scan command sent by the computer. And this happens because of scanner connection errors. This is a common phenomenon with HP printers and a lot of users have experienced this issue. So when this happens you need to know how to locate the source and then only you must proceed with the troubleshooting steps. You may get error messages like ‘error occurred while connecting with the scanning device’, or ‘scan to computer is currently unavailable’ or ‘scan unsuccessful or scanner not found’. These are the error messages you should expect to receive when you aren’t able to carry out the scan. So if you want to know how to tackle this situation you can give this blog a read or you can contact HP printer customer care.
The method that has proven to be effective while dealing with this situation is the ‘uninstall and reinstall of the printer software’ on the computer. So if you want to know how to uninstall and reinstall the printer software, pay attention to the steps below:
Uninstalling the printer software.
Reinstalling printer software.
By the end of the last step, your software will be reinstalled again and check if the error still remains. If it does you can consult with the technicians at HP printer technical support.
For more: Hp printer phone number
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