How to change a Brother Printer from Offline to Online?

Why is my Brother printer not printing?

 

When the printer loses connectivity with the computer, it is shown as offline. This is the brother printer offline error. This error most often occurs in Windows versions of 7, 8 and 10. Your printer might be plugged in and operating, but it simply does not work or display on the computer. It happens with both connected and wireless printers. In fact, under certain network circumstances, the printer sometimes goes offline unexpectedly. These are the same errors that might get an Epson printer to display Brother printer offline.

 

The error may appear when the computer cannot detect the printer or the printer is unavailable, but mostly it fails to tell you whether the printer itself is offline or whether there are connectivity problems getting in the way or other printing errors. If your Brother printer is not printing, it could also be due to a paper jam, or other hardware problems like loose cables or malfunctioning devices. Software issues include corrupted or incompatible driver files.

 

How to get your printer to work

 

Because of the myriad of reasons why a printer may stop working or start displaying offline, we have a comprehensive list of troubleshooting techniques that will work for you. At each point, be sure to check if your printer is printing or not. If it starts working then you need not go through the other troubleshooting steps.

 

Disable your ‘use printer offline’ feature.

 

  1. Open the start menu and type in ‘devices and printers.’
  2. Either that or go to the control panel from the start menu and search for ‘printers and devices.’
  3. Right click your Brother printer and select the "see what's printing" option.
  4. A window will pop up. Click the ‘printer’ option in the top right.
  5. Uncheck the "use printer offline" option.

 

Change your printer to default printer

 

  1. Open the start menu and type in ‘devices and printers.’
  2. Either that or go to the control panel from the start menu and search for ‘printers and devices.’
  3. Right select the printer you want to use and select the ‘set as default printer’ option
  4. Try printing a document to see if it has worked.

 

Reboot your printer and computer

 

  1. Turn off your printer and your computer.
  2. Take out the power plug from the socket and the USB cable from the USB port on the printer.
  3. Wait for a couple of minutes.
  4. Put the plug back in and turn on your computer and printer.
  5. Check to see if your printer is back online.

 

Try fixing your outdated printer software:

 

  1. Open the start menu and type in ‘devices and printers.’
  2. Either that or go to the control panel from the start menu and search for ‘printers and devices.’
  3. Right click the printer you want to use and click the "remove device" button.
  4. Go to the printer manufacturer’s website and download the latest software drive.
  5. Click the downloaded file and download by following on-screen instructions.
  6. Installing this should enable you to use your printer again.

 

How to download a printer driver.

 

  1. Normally Windows will automatically find the correct driver for your new printer or any external device.
  2. If it fails at the task, type in your printer model into your search engine and download the driver that comes with it.
  3. Click the downloaded file and follow the on-screen instruction for successful installation.

 

How to disable your SNMP status.

 

  1. Open the start menu and type in ‘devices and printers.’
  2. Either that or go to the control panel from the start menu and search for ‘printers and devices.’
  3. Right select your Brother printer and go to "properties."
  4. Go to "Ports" in the second top bar, make sure your printer is selected, and then press "configure port"
  5. Untick the "SNMP Status enabled" option and then save your changes by pressing "OK"
  6. Your printer should display as online.

 

Hardware troubleshooting

 

You will need to check if your printer has sustained damage of any sort, or if the cables are damaged or loose. If everything seems okay, then try looking for paper jams.

 

If you have a paper jam, you can deal with it in a similar way to an hp printer paper jam.

 

  1. You will need to remove the power cord as well as the usb cord if there are any.
  2. If the printer has been on for a while, make sure it cools down before going into the intricate parts of the printer.
  3. Meanwhile, you can take out the loose paper from the paper tray. If any of the papers are stuck, remove it carefully with both hands so as to avoid tearing.
  4. Turn it around and use a flashlight to see if there is any paper or objects that might still be stuck in there.
  5. Lie the printer on its back with both hands. The output tray should be facing upwards and, depending on the model, the scanner lid should be secure. Move the pick mechanism of the input tray with your fingers carefully to reach any paper or objects that might be stuck in the inner tray.
  6. Place the printer upright again, and check the output tray.
  7. Take out any visible paper, and then use a flashlight to make sure there are no further objects stuck in it.
  8. Open the cartridge access door and check the cartridge access area for any jammed paper. Remove any visible jammed paper carefully and then use a flashlight to make sure there are no little bits of torn paper left. Replace the cartridge access door.
  9. Use both hands to lie the printer down with the output tray facing up. Find the cleanout door and press the release mechanism with both thumbs. This is in the shape of two tabs on either side of the door which you have to press down on.
  10. Open it and check if there is any jammed paper or objects. Remove gently so as to avoid tearing. Use a flashlight to make sure you have not missed out anything.
  11. Now replace the printer and put the power cord and usb back in. test the printer by printing a page.

 

Try printing something after having carefully examined for paper jam.

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