BPO process is concerned with the overall activities such as coordination of business process and other activities with related to the outsourced environment. BPO is as global sourcing strategy, it is successful, when clients are able to understand the predetermined benefits by partnering with the service provider.
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The business process outsourcing industry is rapidly growing in Asia. BPO plays an important role in the organization and help to move non core business process and increase the proficiency and growth of the companies to generate the revenue programs and sustains the success of business. BPO basically provides services in specific organization such as banking, credit cards, mortgage and other financial services etc. Today, the world has become competitive marketplace, basic needs of every organization is to achieve their goals and objectives by increasing operational productivity, administrative efficiency, shareholders values and business agility in short term. Business process outsourcing is a hub or survival key to achieve all these end results by effective transforming process (Forey and Lockwood 2007).
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