Scratch and dent refers to brand new, large appliances sold at heavy discounts by third party retailers. Ideally, these appliances are perfectly fine. They’re fresh off the assembly line, unused, and function as they were designed.
is a term in the retail industry that refers to slightly damaged products like appliances and furniture. These items have dings and dents that result from shipping or warehouse damage. … The dents or scratches are merely on the surface and affect only the look of the appliance.